Universal Robots Repair and spare part services
The Universal Robots range are designed to operate flawlessly throughout their effective lifetime. In the unlikely event of a failure, the team at Mobile Automation are here to get your equipment running with minimal downtime
Universal Robots Repair and Spare part Services
Mobile Automation stands at the forefront as the Australian distributors of Universal Robot range, setting the standard in collaborative robotics (cobots). With a global reputation and over 75,000 units sold worldwide, Universal Robots is renowned for pioneering technology that transforms industries. These amazing devices are designed and built to a very high standard, and require virtually zero preventative maintenance. Occasionally breakdowns can occur, and in our experience, many obscure problems can be traced back to programming inefficiencies, or operating the device beyond its specifications, e.g. excessive payload or speed. Occasionally it’s simply a rare component failure. In any case, a stoppage is unwarranted, and can hit the business bottom line, or cause a delayed delivery.
What to do next if your cobot stops?
If your cobot has stopped, and can’t be restarted, call the team at Mobile Automation. There is usually a friendly voice available that can asses the situation and recommend remedial action such as-
- On site repairs and programming assessment.
- Phone technical support ( charges may apply)
- Arranging replacement components
- Arranging a loan cobot while complex repairs are effected
- Shipping of equipment to the manufacturer for a complete factory overhaul.
Of course you nay have in-house technicians that can diagnose the problems. In these circumstances replacement parts are often required, and required ASAP.
Because Mobile Automation have enjoyed a long and enviable relationship with Universal Robots, we can arrange urgent replacement parts quickly. There is the option, if available, to supply locally stocked refurbished joints etc. as either a permanant or temporary solutions.
In any case, we have you covered.
Did you Know?
The robot controller monitors and records all ‘events’ that occur while it’s running. So if a robot fails, and there is no physical evidence to indicate causation, a diagnosis of the event ‘log file’ can sometimes reveal why.
A typical example can be-
- A simple joint movement step that has insufficient deceleration before the next move, causing stress on the mechanics of the joint. This may happen many times per hour, hundreds of times per day, thousands of times per year. The event log may show this as an increased load on the joint, but not enough to warrant an alarm. In this instance, a minor modification to the program may prevent the same joint failure in the future.
In this situation, our robotic engineers will review your robot’s event log to reveal any potential causes. And the upside is, should such a situation be detected and corrected, the event log synopsis can allow the business owners/managers to be reassured that this failure should not be repeated. Of course, the history for all the other 5 joints, and, to a certain extent the controller, are available for the engineers to scan as well.
